VT
Veronica T
1 reviews | Active since Jan 2013
23 Nov 2020, 10:34
Poor Customer Service
Worst service ever from an insurer I ever experianced.
I a weeks time of trying to contact them with regards to my policy I was able to talk to a person for the first time after spending about 3 hours on the phone.
Once I finally got to talk to some one they could not find my policy with any of my details not even the policy number they sent me. I was placed on hold several times, and I was also transferred several times, only to be told we cant find your policy or to be transferred once again.
Helpful (0)
Replies (2)0
Replies (2)1st for Women's replyOfficial
23 Nov 2020, 11:42Hi Veronica,
We would like to apologise for the service you have received.
We would like to look into your matter,One of our customer service specialist will be in contact with you.
Kind Regards,
We would like to apologise for the service you have received.
We would like to look into your matter,One of our customer service specialist will be in contact with you.
Kind Regards,
1st for Women's reply23 Nov 2020, 11:42
Official
Hi Veronica,
We would like to apologise for the service you have received.
We would like to look into your matter,One of our customer service specialist will be in contact with you.
Kind Regards,
We would like to apologise for the service you have received.
We would like to look into your matter,One of our customer service specialist will be in contact with you.
Kind Regards,
1st for Women's replyOfficial
02 Dec 2020, 13:40Hi Veronica,
We can confirm that we have been in contact and that the policy has been cancelled.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
We can confirm that we have been in contact and that the policy has been cancelled.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
1st for Women's reply02 Dec 2020, 13:40
Official
Hi Veronica,
We can confirm that we have been in contact and that the policy has been cancelled.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
We can confirm that we have been in contact and that the policy has been cancelled.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
