POOR COMMUNICATION - 1st FOR WOMEN

<p>Good Day,</p> <p>I know there are systems and processes to follow but it surely cannot take 2 calls and 4 emails to change initials on a policy?</p> <p>* I updated my policy on the 3rd Of October, via telephone & received new document on the 4th</p> <p>* I then noticed the initials on the names was wrong (NR RAMMALA Instead of RNP RAMMALA) so I called in again on the 5th</p> <p>* I received the new documents and this time, it read RNT instead of RNP.</p> <p>* Now I understand why 'T' Would sound the same as 'P' over the phone so this time i rep**** to the email.</p> <p>* I received response only on the 10th which was an acknowledgment of the email. A Lady called Sharon Mgcina responded.</p> <p>* I got the new documents the same day, with RNT!! and I rep**** to correct this</p> <p>* Today, the 14th, I receive another acknowledgment , no documents</p> <p>I can’t go through this cycle of acknowledgments and wrong documents.</p> <p>Can someone please just spare 5 minutes to fix this? it seems pretty simple to me and I honestly don’t understand why it’s taking so long and so much effort.</p> <p>Relevant references in this regard:</p> <p> ********** 6# Your Policy Amendment: ********** 50</p> <p> ********** 0# Your Policy Amendment: ********** 50</p> <p> ********** 9# Your Policy Amendment: ********** 50</p> <p> </p> <p>Thanks</p>