Poor claims assistance

I have logged a specified claim with 1st for Women Insurance on the 22nd of November 2019. A gentlemen phoned me and captured all the relevant information and handed it over to claims agent by the name of Wesley Fester who send me an email on 24 November 2019 with outstanding info required to finalize the claim. I sent him the final outstanding docs as required on the 26th of November 2019. Since the 26th I have sent 4 emails with no response and phoned in to speak to him but he was in a "meeting". it has been 3 days without any feedback and I am very very upset as this is so unprofessional and against the TCF Act. I am not kept appropriately informed of whats happening during the claims process. Can someone please assign a different claims adviser to my claim and give me feedback as we are going for day 7 and still nothing. Normal insurance companies take 3-5 days to settle a claim. Thinking of moving insurance depending on the urgency from this point on wards.