Poor

So the 5th of October 2024, I experienced an unfortunate accident with my car and obviously submitted a claim and to be fair my claim did not take long to be “accepted”, but leading up to it has been horrible, no check ins, no follow up , no communication from my advisor Mr Tshwarelo Makgaba, he literally phone me once and couldn’t get through to me as I was at work and since then I never heard anything from him, so disappointing. I’m completely left in the dark, I have to bolt as I could not get info/clarity re my car hire, already this is an unexpected expense. Fast forward to the company they chose to repair my car the first 2 days my car was with them, they sent feedback , a week later nothing. All I see is my being driven around, mind you only body work is required , but the way it’s being driven you’d think it’s internal repairs. I’m really disappointed and frustrated with service from 1st for women and automagic. This is not the the service I expect from a company that supposedly is specifically designed for women.