tS
tracey S

1 reviews | Active since Oct 2015

09 Feb 2016, 14:14

Policy update more than doubles my premium

Last year March I purchased a bran new vehicle (Ford Ecosport) and looked around for insurance, first for women was not the cheapest but it was a fair premium for the cover offered, I took the cover and have (touch wood) not had any reason to claim over the last year. Today I receive a very discrete email attaching my policy update, on the vary last page it says my premium will be R914.38 from 1 March 2016- I have been paying R412.79 every month for the last year, I have had no claims whatsoever during that year, my car hasn't even qualified for its first service - I put 6 000km on the car in the last year (I walk to work) and 2000 of that was a trip to the Orange River, something I never ever do. My parking/living circumstances haven't changed, it still parks in a 24hr security controlled and cctv monitored apartment building underground. How on earth can a premium increase of 125% be justified in these circumstances its complete and utter abuse, and the way it was done, I am sure alot of people would have missed it. Needless to say I have cancelled the insurance as the call centre offered to reduce the increase to R845, still more than 100% increase. Pathetic company.

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Replies (1)
1st for Women
1st for Women's reply16 Feb 2016, 11:50
Official
Hello traceyams,

Thank you for bringing this matter to our attention.

We confirm that the customer relations specialist has been in contact with you.

We acknowledge the process in how the increase was communicated, also taken the comments into account around the increase percentage.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team