IJ
Ingrid J
1 reviews | Active since Aug 2009
01 Jun 2015, 09:36
Policy Review
Justine from your call centre has a bad attitude towards clients. I am certainly not happy with the way she speaks and expresses herself over the phone. Not helpful at all. I ended the call by telling her \jy is flippen ongeskik". She will let me think twice and reconsider another insurance company.<br> I wanted to review my policy because the one car that has been on since 2012 is 3 times more expensive that the car I added this morning. It doesn't makes sense. """
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Replies (1)1st for Women's replyOfficial
01 Jun 2015, 10:26Hello ijteapot,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that the behaviour will indeed be addressed on an internal basis as we take matters like these very seriously.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that the behaviour will indeed be addressed on an internal basis as we take matters like these very seriously.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply01 Jun 2015, 10:26
Official
Hello ijteapot,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that the behaviour will indeed be addressed on an internal basis as we take matters like these very seriously.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that the behaviour will indeed be addressed on an internal basis as we take matters like these very seriously.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
