POLICY NUMBER: ***

The policy commenced in 2018 without a break and premiums paid on time and in full since then, I got a review letter and i called in Feb to cancel the policy , I got a discount and was told that my cashback is die on the 10/04/2022 i then checked on my app to confirmand indeed the lady was correct, i then called them today 12/04/2022 to find out why cashback was not paid and i was then told its only due in 2025 ??? what happened ? if the cashback is paid after 4 years what happened since 2018 ? i need the recording of the conversation that happened in Feb2022.