POLICY CANCELED- ITC / EXPERIAN NOT UPDATED

I cancelled my policy last year with first for women and they never updated itc/experian regarding the cancellation. And for that reason, my score is being affected. I called your offices this morning requesting them to update the itc and i was advised that you do not do that. How is it possible that you can update itc/experian when one is taking a policy and you can not when a policy is cancelled. <br> So instead i got a letter confirming cancellation. My problem is if i send it to ITC it will take 21 working days and if your company sends it, it will then take 3 working days. PLEASE SORT THIS OUT AS SOON AS POSSIBLE!!!!