Policy ***

I'm so disappointed with 1st for woman i have a policy number *** with the company which i pay R190.75 for a mechanical insurance, on the 25 November 2022 i was debited R190.75 and R63, i spoke to Africa who transferred me to Cynthia who also couldn't tell me what the debit order was for, i have been calling them the whole morning I'm been transferred from Pillar to post i cant even amend my details because I'm been transferred from one department , how can you debit my account and not know what the debit order is for, surely their account department saw that there was an error why didn't they notify me because my account is paid using a debit order because they have access to my account they feel they can just debit my account for monies that i don't even know, this is unacceptable, Kea said it was a backpay because the system didnt increase the premiums, how is this my problem and why was i not notified as a customer, i want this to be explained to me because if they can debit my account whenever they feel like it is scary what else can they do to my bank account take my salary and say im back paying for a premium that i dont even know.