Please Step In

I've been dealt an ********* card by Boomerang Marketing who I believe have 1st For Women's (FFW) consent to source clients for them. Seemingly since late 2019 I have been paying FFW as a policy holder for an insurance policy that was never finalised. I have also been paying for 2 different policies to cover the same vehicles. FFW indicated this must have been an error from the broker's side, which fair enough, I can accept. However, if afterwards I make contact with FFW to indicate that the broker is not giving me any feedback or way forward with my issue, I think it is a fair expectation from me as FFW's policy holder that FFW will jump in to assist me and also give me progress feedback on the matter. My contract said I am a FFW customer and my money was debited to FFW. The premium increase letter came from FFW and even the cancellation letter on the 29th July was issued by FFW. So, FFW, since Boomerang Marketing seems to be evading both of us in this matter, could you kindly intervene and assist me as your client (now former client) to get the refund due to my family. If you would also like me to submit the documents proving double cover, I can do so as soon as you approach me or if you would like us to engage on this matter, I am more than willing to do so.