Pet insurance with first for women

They don't even deserve one star Last year my husband and I bought two *****es (female puppies) We shopped around for pet insurance and decided on top to tail pet insurance from first for woman. We had our puppies inoculated and chipped and never put in a claim with the pet insurance Now that they are six months old we decided that the responsible thing to do would be to have them sterilised He phoned first for women to ensure that we are covered for the procedure and he was assured that we are. The puppies went for the procedure Nd had their booster rabies jabs at the same time We paid the vet and phoned first for woman to enquire as to how we go about getting a refund We were told that we just have to submit the invoice from the vet I did this and was then told that there was no attachment I forwarded the same email to their claims department and was told that I had to also submit a document that had to be completed by our vet. I got the vet to complete the document and I submitted that together with the invoice and proof of payment We received our payout R21 no joke twenty one rands When I phoned first for women pet insurance to enquire why they put the phone down on me Will not recommend them to anyone