Payment once again not received

Good day<br> <br> I was in an accident last year and the person responsible for the accident started paying the excess in January and the money should have been paid out to me. This did not happen. After a long period trying to get a hold of Mr ***ana I lodged a complaint on Hellopeter.com. This worked, as I was contacted. According to Mr ***ana the file said I wanted the money as a lump sum at the end of the payment. This was NOT the arrangement made. The arrangement, should anyone go check the recording of the call, was for the money to be paid monthly. But no matter, the matter was resolved and the money was paid into my account. <br> <br> Come February and once again the money has not been paid. I tried phoning Mr ***ana's manager, Kapish, several times, but the phone just rings. <br> <br> I am tired of the service received. I am NOT going to have this fight every month.<br> <br> Regards<br> Tron?ll Lessing