Paying for the Account i did not take

September 2014 i requested a quote from First for Women for cover my car insurance, i provided that information they requested and i was given a quote out of that. I did not take the Policy but First for Women was deducting the money from my account. I only got to realize this year that the money was deducted from my account, i placed a complaint to first for Women on the 30 September and they said to me that they will investigate and give me feedback and the lead time can be within a maximum of seven days. it is now more that a month waiting for my feedback. <br> <br> Kindly help