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lamees.isaacs lamees.isaacs

1 reviews | Active since Aug 2016

18 Jun 2018, 14:43

PAYING FOR SERVICE I DONT RECEIVE

Despite numerous attempts in which to resolve my issue I have had no luck.

Please note , I have been paying for a tracking device via FFS for the past 4 months of which to date the unit has still not been fitted into my vehicle.

Please note I am paying for a service I am not receiving and have received multiple promises from agents at FFS to resolve this issue but have had no success.

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Replies (6)
1st for Women
1st for Women's reply18 Jun 2018, 14:46
Official

We acknowledge your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The 1st for Women Team.

1st for Women
1st for Women's reply18 Jun 2018, 14:59
Official

Update:

As discussed with our Customer Relation Specialist, we sincerely apologise for the frustration this has caused. We are giving urgent attention to your complaint and will provide you with feedback soonest.

Kind Regards,
The 1st for Women Team.

ll
lamees.isaacs lamees.isaacs's update22 Jun 2018, 12:26
Reviewer Update
I received a call from FFS , regarding my complaint. I was promised that the installation would be done and that a consultant would further contact me and advise in respect of the credit for the months i have paid and received no service , its 4 business days later , no further correspondence or a tracker in my vehicle. Its the same thing over and over again with this company empty promises and continuous debit orders running off my account with no service
1st for Women
1st for Women's reply22 Jun 2018, 16:29
Official

Update:

As discussed with our Customer Relation Specialist, we are still investigating the matter, feedback will be provided to you as soon as possible.

Kind Regards,
The 1st for Women Team.

ll
lamees.isaacs lamees.isaacs's update27 Jun 2018, 15:38
Reviewer Update
I received a call from FFS On the 22nd saying that they investigating it and will get back to me. It is 3 working days later and another debit order has gone off my account.
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lamees.isaacs lamees.isaacs's update29 Jun 2018, 14:02
Reviewer Update
One week later , still no response from your offices. I have been at this for 3 months. Yet if anything happens to my vehicle they will hold me accountable for not having a tracker or come up with some reason to not pay me out for damages/Loss theft.