Pathetic Service. Worst insurance.

FFW an accident occurred on 3 March 2024. It's now the 5 April 2024 and you guys are still validating?! Seriously?! I get emailed once a week by someone in your claims department(name that i choose not to disclose)telling me that they are waiting for this senior assessor to get back to them and she will advise when the next update would be due. Thereafter on the day that "the update is due" I will get a call from the senior assessor going in circles about the claim. I have been a client of FFW for over 10 years. I never had a claim in 10 years! It's my first ever claim and I'm totally disgusted by your poor service. I have 2 vehicles insured with yor guys... My premium is approximately R5000 p.m... and now that I have a claim you want to look for every excuse possible to not pay out?! It's become known to me that that's the modus operandi and tactic that you would likely use. Your services are pathetic! You have zero knowledge and care for your clients. After being told I will get an update today... I got nothing besides a phone call from your assessor wanting me to repeat myself about something I told her last week. Utterly disgusting and disappointing!