pathetic service & possible theft!

<p>As a business owner we choose to partner with businesses who would be there when called upon, and first for women proven to be anything but reliable, dependant and honest.</p> <p>It is unfortunate to have to have to publically forum this, however it is the first (hopefully last) step to having my issue resolved through provided channels.</p> <p>I had recently been faced by a vague decision that fist for women business will not be coming to the party in paying out a claim... the reason given: electronic failure is not covered within my policy and apparently stated in my business policy.<br />It is unfortunate, as the procedure we were forced to conduct, on ffw's request - from attaining damage reports at our expense, to getting the requested data then being told that ffw would independentally assess (this should have been first resort) and then further to say: Upon ffw conducting an independent assessment, it substantiated findings from the initial report that we provided.</p> <p>I have tried reaching out multiple times to ffw, specifically the consultants who dealt with the claim and have received no response AT ALL! Quite frankly it is pathetic... <br />I had raised 2 queries and would like a response asap:<br />1) please could ffw indicate the clause in my policy that states that electronic failure is not covered<br />2) please could ffw return the equipment taken from my offices, there is still plenty of value in the damaged unit. It has been requested a number of times and it now seems as if it is falling on deaf ears. Are we to open a case of theft first? In that case will our claim be taken more seriously?</p> <p>Unfortunate indeed that the business partners we choose to PARTNER with do not take our clienthood seriously enough, and when our business is lost....</p> <p>Please take this serious now, and resolve our issues and queries!</p>