Pathetic service,lazy bums passing the buck

On the 11th of May a bus reversed into my car at westville campus where I'm a student.The incident was reported to the security and at the Syednham police station.I have a case number and the driver acknowledged that he was at fault,I also have witnesses. I took the car for an assessment and Shivon called to tell me that the cost to repair the damages is less than my excess.I chose a higher excess so that I could pay a lower premium as I'm a student.The owner claims not to know anything about the accident and he doesn't even know the driver.He now rejects my calls and doesn't respond to my smses.The bus is still operating at campus,my insurance wont buldge I have to claim from the owner myself.Never mind that I have asked them to call the owner and get the insurance's details.But they are refusing.Why am I paying R1050 for such a pathetetic service,I just made another call at 14:30 got through a sarcastic consultant in joburg.I will switch to Miway but this is has to be sorted first as I wasn't insured with them when the accident happened.I dont' need this it's EXAMS!please do your jobs I regret joining you I really do