Pathetic service from 1st For Women

I've submitted a claim in February against our Warranty plan. Upon several visits to the dealership they said i can go to for "required documents to process the claim",no one has ever responded to emails,phone calls or gave any updates regarding the claim. Llewellyn Haffajee who's the team leader barely got the decency to respond to a email. Besides that,they keep on canceling the claim for whatever reason without informing us. What **** is that.