Pathetic Service

I was in an accident with a first for woman customer, i was stationary waiting for the robot to change. This guy rams into a vehicle and then that vehicle rammed into me. I have a very old model car and for that reason its not insured, im out of pocket for paying for the repairs to my vehicle. I then get a letter stating that my claim has been rejected as the party does not have 3rd party insurance, i find this really hard to believe when first for woman offers Comprehensive, 3rd party fire and theft and 3rd party alone. so how is it possible that i cant be covered for my 3rd party claim???? This is ridiculous i would have never been in this situation had it not been for their client. Please can someone assist me or i will be going to the Ombudsman!!! I've done everything i needed to do i had no assistance even from the guy who caused the accident this is really unfair as im the one who is suffering now with loss of income!