MI
Mellissa I

1 reviews | Active since Aug 2014

10 Oct 2016, 12:22

Pathetic service

<p>I was in a car accident on the 30th August 2016 in another driver was at fault. When doing my claim with First for women I was given wrong information from my insurer (First for Women). Now my insurance is being increase for incorrect information received by my insurance. I have been complaining about this unfair treatment service since my accident. I constantly have to call after my insurance company only to be told I will be contacted by an agent which still has not materialised. They are quick to increase policies yet, loyal customers cannot receive proper customer service. </p>

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Replies (1)
1st for Women
1st for Women's reply10 Oct 2016, 12:41
Official

Thank you for bringing this matter to our attention.

We have escalated the matter to the customer relations team to review the policy and premium.

Feedback will be provided shortly, please accept our apologies for any inconvenience caused.

Kind Regards,

The First for Women Team