Pathetic service

I had a terrible experience with first for women. I've been a loyal customer for years. Never missed a payment on my insurance. Debit dates after the 25th monthly they received my monies. I informed first for woman in April 2020 that i do nit have an income and would not be able to oay my car insurance, deductions were still made. They had to reverse it. Then again may, June, the same issue. After speaking to various consultants informing them of my situation being a single mom with 3 kids i simply could not afford it as i didn't have a stable income. I've been sending emails and every time i just get a reply a consultant will call you back. They never reply to emails. Just an automated response to the email. Then when they call they don't even give you a chance to say what you are and having to experience. No empathy, compassion knowing the situation most of us are in at this present moment. With not having an income then to Top it all off again today the 15th, they decided to deduct R686.67 from my bank account after informing them in April i had no income. Now tell me how does ine not feel upset or anger for this going back and forth and nothing is resolved. Imagine not having an income, having to get data to send emails, having to buy airtime to call first for woman. The service i experienced is pathetic