Pathetic service

First for woman has the worst service I have come across. I have spent the entire day trying to get my cancellation sorted and every step of the way was a disaster. To start the cancellation request was submitted incorrectly by the call centre agent this leaving me with an email stating that my cover would be terminated at midnight when I specifically asked that it be terminated on 30 September 2023. Then them emailing to the incorrect person to eventually emailing me 8 hours later and the email not even being addressed to me. This is pathetic. Even my reason for cancellation on the letter is incorrect. Does anyone know what is going on in that place. And then they wonder why customers chose to go elsewhere., never mind the exorbitant yearly increases