Pathetic Service

Called at 08:00 this morning to report a geyser fault. Guy from call centre took down details & said he was submitting a claim & someone would be sent out to have a look. Phone again at 12:00 to find out what's going on , only to be told there was no claim submitted. They say calls are recorded , so I told the lady to go back & track my call, she said she can't, it's not her department. So they logged it then, said someone would be out within the hour.<br> I call them back 2 hours later as no one came out, they say they tried calling me but it went to voicemail. Asked them to read out the number- they had the wrong number !!<br> What the f*@k is the point of asking a thousand security verification questions when you guys can't supply your own team with the correct details ?????!!!<br> Will definitely be looking at other insurance company's , you guys are just useless.<br>