JL
Jacqui L
1 reviews | Active since Jun 2015
03 Jun 2015, 13:13
Pathetic Service
I have attempted correcting my Policy since 17 May 2015, all attempts failed. I received a call from one of the Managers on 27 May who was supposedly investigating the matter and he advised that he would call me back on the same day at 15h00. Yesterday I decided to call him and cancel my policy and requested confirmation of cancellation. He advised that I would receive it before end of business yesterday. This morning at 09h30 I call him again, he stated that he would immediately forward the cancellation. I am still waiting. I attempted calling now again - no answer!
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1st for Women's replyOfficial
03 Jun 2015, 14:01Hello Jacqui@123,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that an investigation relating to the service failure is underway.
We also confirm that the request to cancel the policy has been adhered to and we regret all the inconvenience caused, more specifically that we have now lost your business as a valued client.
Please accept our apologies.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that an investigation relating to the service failure is underway.
We also confirm that the request to cancel the policy has been adhered to and we regret all the inconvenience caused, more specifically that we have now lost your business as a valued client.
Please accept our apologies.
Kind Regards,
The First for Women Team
1st for Women's reply03 Jun 2015, 14:01
Official
Hello Jacqui@123,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that an investigation relating to the service failure is underway.
We also confirm that the request to cancel the policy has been adhered to and we regret all the inconvenience caused, more specifically that we have now lost your business as a valued client.
Please accept our apologies.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We assure you that an investigation relating to the service failure is underway.
We also confirm that the request to cancel the policy has been adhered to and we regret all the inconvenience caused, more specifically that we have now lost your business as a valued client.
Please accept our apologies.
Kind Regards,
The First for Women Team