Pathetic service

I logged a claim on 8/5/15, my car was in an accident. I have been awaiting feedback from the claim since. Each time I need to be the one calling the contact centre for an update and with each call i am told the same piece of information, that they are evaluating the cost of the car. <br> <br> I was told that Tshepo was handling the case and he would call me back( no call back) when i called the call centre and spoke to Tshepo he told me that the case was assigned to Chantel who was on Maternity leave, he would send an email to his team leader to have the case assigned and feedback will be provided 1/6/15. <br> <br> I called to day to be told that the case was sent for evaluation on 29/5/15 and feedback is due tomorrow. When i told the agent that, that's not what i was told on 29/5/15