1 reviews | Active since Mar 2017
Pathetic service
<p>I got a call from First for Women Insurance about the mechanical warranty in 2015, which I eventually agreed to take. 2017 , I had problems with my car. I trying to claim , get to be told you can not claim because the policy sold to me its wrong. Now am stuck can not fixed the car . I am told i can only claim after 30 days or when the first payment goes through on new policy What will happen to the premiums they have been deducting. I am utterly disappointed. I am considering cancelling the other (3)policies i have with this bogus insurance company. Be warned South Africa about this company</p>
Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant team and contact will be established with you as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant team and contact will be established with you as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and the matter has been escalated to the relevant Company.
Feedback will be provided as soon as possible.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and the matter has been escalated to the relevant Company.
Feedback will be provided as soon as possible.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and the matter has been escalated to the relevant Company.
Feedback will be provided as soon as possible.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and the matter has been escalated to the relevant Company.
Feedback will be provided as soon as possible.
Kind Regards,
The First for Women Team
Why be in contact with if you can not resolve my complain. You made mistake by selling me the wrong policy and why refuse to pay. If i was in the recieving end you were going to reject my claim. Its your mistake . Honor the promise you made. I guess Ombudsman will be my last resort
Why be in contact with if you can not resolve my complain. You made mistake by selling me the wrong policy and why refuse to pay. If i was in the recieving end you were going to reject my claim. Its your mistake . Honor the promise you made. I guess Ombudsman will be my last resort
Update:
Thank you for allowing us the opportunity to investigate the matter,
We understand that a decision has been reached. The investigation is complete and feedback in this regard is underway if it has not happened already.
We thank you for your patience in this regard, we trust that the resolution meets/will meet your approval.
Kind Regards,
The First for Women Team
Update:
Thank you for allowing us the opportunity to investigate the matter,
We understand that a decision has been reached. The investigation is complete and feedback in this regard is underway if it has not happened already.
We thank you for your patience in this regard, we trust that the resolution meets/will meet your approval.
Kind Regards,
The First for Women Team
Update:
I will like to thank the following team members (Masigo, Shamila and Nkabeleng) that contributed to solution regarding my complaint . Finally, the claim of R32575 was paid and my car was fixed. Innovation group and First for women insurance "well done"
Update:
I will like to thank the following team members (Masigo, Shamila and Nkabeleng) that contributed to solution regarding my complaint . Finally, the claim of R32575 was paid and my car was fixed. Innovation group and First for women insurance "well done"