Pathetic Rachel Automated Call!

I am frustrated because I just reported an accident with 1st for Women and got cut off just as I was about to be transferred to the Claims Dept for car hire. I now need to make arrangements for a car hire but none of their contact numbers are going through (***or ***). They keep failing. When it eventually does go through I am directed to their useless “Rachel automated call”. Whatever happened to talking to physical human beings??? Especially when the business is evidently not evolved enough and ready for artificial intelligence and machine learning capabilities. A customer cannot mention keywords like “car hire” and your automated response defaults to “home content cover”. That is pathetic! How am I meant to get hold of you guys now?? My life is at a stand still because I cannot process arrangements for a car hire!!! No man!