Pathetic poor service

I have a scratch and dent policy with FFW which I've had for a number of years. On Friday, I logged 2 claims but was told before hand that it would take 3-4 working days. When I received confirmation of the claims being received, I was told it would take 48 hours to process. Fast forward to 4 days later, I have spoken to 4 different people in 4 departments each of whom transferred me to the next person and I still don't have a status on my claims. The first 2 told me that they are waiting on the main insurance... what does that even mean. The next person told me that it is a month to month policy so they need to confirm that all premiums have been paid and then they can only pay out one and I need to make arrangements to pay my next premium before they carry on. Now I've spoken to the last department where I have been told there is nothing wrong with the claims but because there are two, it needs to be validated by management and they cannot tell me how long it will take.

This service is pathetic. I've wasted an hour of my life and I still don't have any answers.