CW
Crystal W
1 reviews | Active since Nov 2010
12 Apr 2016, 10:35
Pathetic insurance
I put through a claim for goods ****** from our property during a house-breaking. I got a response from one the ladies processing my claim that I first need to fill out a Home Contents Inventory list before they can approve my claim. What I do not understand is why NOW only!!! I have been paying them for more than a year and now all of a sudden I have to fill out a 12 page list with replacement values that I must probably suck out of my thumb!!<br> its ok for them to sign you up and take your money but when it comes to payout there are always excuses.<br> perhaps they think I play with my toes whole day! I am disgusted with First For Women!!!!!
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1st for Women's replyOfficial
12 Apr 2016, 14:01Hello Crystalj87,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the concerns raised.
We acknowledge the frustration in the process and have referred that aspect of the concerns to the relevant team manager.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the concerns raised.
We acknowledge the frustration in the process and have referred that aspect of the concerns to the relevant team manager.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply12 Apr 2016, 14:01
Official
Hello Crystalj87,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the concerns raised.
We acknowledge the frustration in the process and have referred that aspect of the concerns to the relevant team manager.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the concerns raised.
We acknowledge the frustration in the process and have referred that aspect of the concerns to the relevant team manager.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team