Pathetic Excess Recovery Service

This review is focused on the Excess Recovery department of 1st for Woman. In March this year I was rear-ended and as per norm I got all the information from the driver at fault and we even went to the police together to fill in the accident report. Gave all the information to 1st for Woman, and at first the process was smooth. My car got repaired and I paid my excess. But then when it came to the recovery of my excess I hit a brick wall. After months of contacting their Excess Recovery department the answer was the same... they could not reach the driver at fault and have no information to contact her by. Well I gave that information to them at the start! So yesterday I call the person myself and within 10min I got her residential address, email, policy number and claim number. Today I gave that info to 1st for Woman, so hopefully they can start doing their job. My point is... How is it that I can get all the info they need in 10min from the same contact info I gave them, when their entire legal department hasn't been able to achieve this? Just to further show their incompetence, when I called the Recovery department yesterday they told me they have drafted a letter to the other driver stating that since they did not respond they are taking it that she does not have insurance and that they will now have to recover my excess from her pocket...BUT THEY DID NOT KNOW HOW TO SEND HER THE LETTER AS THEY DID NOT HAVE AN EMAIL OR RESIDENTIAL ADDRESS! PATHETIC SERVICE! I will be moving my insurance as soon as this issue finally gets resolved.