Pathetic customer service by First For Women

FFW have an unbelievably disastrous claims process. They take ages to respond, if they do at all. My car was in a small accident on 11 November. FFW towed it away and the claim was finalised, they didn't pay out as I didn't have comprehensive cover. I was hoping to get a quote for the damage and for them then to do it. This part took 20 days. When they towed the car back there was a NEW BIG DENT on the bonnet. I have been trying since 1 Dec to get FFW to compensate me for this new damage done by their service providers. 5 emails and 11 phone calls later I am no closer to any resolution. I have to explain the whole saga every time. The agents in that department try to help me but the managers are never available and NEVER call back. Calls last an average of 30 min. I have spoken to Monica, Nomvula, Salatiel, Thando, Mary-Ann, Paballo and Africa. Managers Thuli and Alicia failed to respond. Salatiel is supposed to give me feedback, he has not responded to 4 emails. I am at my wits' end. Beyond the end actually.