1 reviews | Active since May 2016
Pathetic customer service and ******* too
I amended my policy with a few add on's and off's. Had troubles updating it so i called in last week Thursday the 04/01/2018. I spoke to a gentleman and he said he will call me back . Friday the 5th i chatted with another consultant Nadia as now without any amended policy documents there was an extra debit order that ran and no one can tell me why or even why its almost the amount of my full premium . Saturday the 6th i called in and spoke to another lady which advised she will email the first consultant to get back to me as he is only back on Monday the 10th. It is now a week later since my first call, no phone call from any of the consultants , no updates, no emails! This is pathetic customer service! Quick to take money but not give answers!!!!
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we apologise for your frustration. It is not acceptable that you were not contacted back, we will address the matter on an internal basis.
Please expect final feedback from the relevant manager, who will be in contact with you shortly.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we apologise for your frustration. It is not acceptable that you were not contacted back, we will address the matter on an internal basis.
Please expect final feedback from the relevant manager, who will be in contact with you shortly.
Kind Regards,
The First for Women Team.
Update:
We confirm that the your complaint was discussed with you in detail. As agreed, we will provide you with final feedback on the once the err has been resolved from our side.
We appreciate your understanding and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The First for Women Team.
Update:
We confirm that the your complaint was discussed with you in detail. As agreed, we will provide you with final feedback on the once the err has been resolved from our side.
We appreciate your understanding and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The First for Women Team.
Hallo Mene,
As discussed, please keep my details for future reference, you are welcome to call me.
Enjoy the rest of your day,
Kind Regards,
Dorothy Smit
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Hallo Mene,
As discussed, please keep my details for future reference, you are welcome to call me.
Enjoy the rest of your day,
Kind Regards,
Dorothy Smit
***