1 reviews | Active since Sept 2020
Pathetic and *********** 1st for Women
Submitted a Tyre and rim claim with the insurer The first consultant was unable to correctly identify that the vehicle needed to be assessed Or provide courtesy care hire which is paid for on the policy After getting the quote from the vehicle manufacturer for the repair at my own expense, the processor still could not contact me regarding approval
After speaking to multiple consultants, courtesy vehicle hire has still not been arranged
I am a medical professional and pay exorbitant premiums every month. If the insurer is unable to provide me with the Car hire paid for, so that I can earn a living, they need to compensate me for the deficit.
The reason I pay for car hire is so that in the case of an accident or damage to my vehicle, I am still able to get to work
Absolutely unhelpful and *********** staff
A disgrace to their namesake they are not coming out "first" for women
The guardian angel system is unhelpful and has no concern for their clients. No follow up phone call or contact to next of kin was made after a distress call was made
We acknowledge receipt of your complaint.
Our team will be in contact with you in order to assist you, please confirm your ID number.
Kind Regards,
The 1st for Women Team
We acknowledge receipt of your complaint.
Our team will be in contact with you in order to assist you, please confirm your ID number.
Kind Regards,
The 1st for Women Team
Complete and utter disregard for the client's wellbeing or employment.
They feel entitled to their monthly premium but cannot provide a basic service. They have done nothing on their part to finalize this claim.
I have gotten the quote the vehicle manufacturer, I have paid out of pocket for the repair. All I have is a simple email saying they approve the claim.
I demand to be refunded my excess as I have done their job for them. They have sat on their asses since Monday morning.
I pay them for a service and get absolutely nothing.
They provide no means of communication with management or client services where I can escalate my frustrations
When you call them to log a claim they redirect you to the website or app
The app doesn't login and the website is "currently unavailable" only for me to then call them back and log a claim telephonically as I had requested in the first place.
They put you on hold indefinitely, wasting my airtime, without the decency of asking to call you back at their cost
When you call for a quote then magically they can tell you that they will call you back but as a paying client they can't afford the same decency
Complete and utter disregard for the client's wellbeing or employment.
They feel entitled to their monthly premium but cannot provide a basic service. They have done nothing on their part to finalize this claim.
I have gotten the quote the vehicle manufacturer, I have paid out of pocket for the repair. All I have is a simple email saying they approve the claim.
I demand to be refunded my excess as I have done their job for them. They have sat on their asses since Monday morning.
I pay them for a service and get absolutely nothing.
They provide no means of communication with management or client services where I can escalate my frustrations
When you call them to log a claim they redirect you to the website or app
The app doesn't login and the website is "currently unavailable" only for me to then call them back and log a claim telephonically as I had requested in the first place.
They put you on hold indefinitely, wasting my airtime, without the decency of asking to call you back at their cost
When you call for a quote then magically they can tell you that they will call you back but as a paying client they can't afford the same decency