Passing the buck

I have been a First For Woman client for more 5 years now and the service I received in the past week & a half is horrible. Between them and Glasfit there is no updated communication with the client and I found myself having to trigger this communication all the time by calling my insurance company. At some point the information a Glasfit consultant had on the system under my name was for a different vehicle and not the vehicle I needed assistance ont.. It's been a struggle since 12th Nov. After this experience I now appreciate the "too many" SMS's we receive from other service companies in an effort to stay in touch and update you as a client about a claim.. First for Woman agents simply want to pass the buck at all times to Glasfit instead of them dealing with the inefficiency of their sub-contractor to an extent of telling me client to call Glasfit directly.. Hell NO.. I am not insured with Glasfit but First for Women!!!