PAIN IN THE ASS *********** STAFF!!!!!!

****EN First for women please don’t make me angry. I’ve been on the phone for the last 3 days trying to fix the errors on this policy. I was promised that an updated policy document would be sent but alas 24hrs later NOTHING. I’ve had this policy since October 2017 and had no issues with it until I cancelled my car cover with you. All of a sudden a have a whole host of problems including: • A waiting period next to my son’s name • No details under spouse - to be precise it said “Not Applicable” • The person I remove as my beneficiary is now suddenly appearing as one of the people covered in the policy • And the icing on the cake when I chekced my policy on your app NOT only did it have the wrong premium amount but it said it was “INACTIVE” – PRICELESS (REFER TO SCREENSHOTS BELOW) Now this is what I expect to happen: • I expect my policy to be re-instated if it was cancelled • I expect you to fix all these errors with immediate effect • I expect to received an updated correct policy schedule • And I expect for this information to be updated on your APP as well for ease of monitoring Please respond to me via email as I need to keep a record of our discussion for record purposes should a dispute arise later.

I SENT YOU AN EMAIL ON THE 30 JULY 2021 AND TO DATE NO ONE HAS RESPONDED!!!! PLEASE TELL ME IF I SHOULD MOVE MY BUSINESS ELSE WHERE!!!!