CG
Cheryl G
1 reviews | Active since Mar 2009
22 Mar 2016, 09:01
Only a customer for a week and shocking service
I am a new customer, signed on about a week ago. I have since been battling to add stuff to my policy which should have been added already but was not but don't seem to be getting anywhere. I have asked several times to be contacted to sort out but all I get is another message saying my policy has been updated, when it has not! I am beginning to think I made a huge mistake signing up with you. I am a new customer and I am already complaining.<br> I am absolutely shocked!!!!
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1st for Women's replyOfficial
24 Mar 2016, 09:35Hello nikita13,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist is in the process of reviewing the sales interaction to determine why the details were not added to the policy as requested.
Feedback on the outcome of the investigation will be provided as soon as possible. We acknowledge that the policy has since been cancelled and we are sorry to lose your business due to these circumstances.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist is in the process of reviewing the sales interaction to determine why the details were not added to the policy as requested.
Feedback on the outcome of the investigation will be provided as soon as possible. We acknowledge that the policy has since been cancelled and we are sorry to lose your business due to these circumstances.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply24 Mar 2016, 09:35
Official
Hello nikita13,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist is in the process of reviewing the sales interaction to determine why the details were not added to the policy as requested.
Feedback on the outcome of the investigation will be provided as soon as possible. We acknowledge that the policy has since been cancelled and we are sorry to lose your business due to these circumstances.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist is in the process of reviewing the sales interaction to determine why the details were not added to the policy as requested.
Feedback on the outcome of the investigation will be provided as soon as possible. We acknowledge that the policy has since been cancelled and we are sorry to lose your business due to these circumstances.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team