1 reviews | Active since Mar 2013
Online Claim - Still no response
I submitted a claim on 22 Nov, the same day my phone got ****** from me. I chatted to one of the online chat staff & was given an email address that I could use. I have 5 times, to only get a response that they have tried to contact me & that I should call them on a number provided. If they read my claim, they would see that it was for my cellphone. So how are they meant to hold of me if I don't have a phone, which I have advise numerous times on email. I have forwarded them the case number. Still no response. I was advised on the chat that claims department take 4hrs, I am not waiting days. I have also advised that they type of work I do, we do not have any phones in office. Only access is email. Where is the service now...quick to get me as a member!!!!
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused, we have requested that you are contacted via email in order to arrange a time that we can make contact with you.
In order for us to finalise the claim, we would need to make telephone contact with you, but our claims department will arrange that with you via email. Please expect written communication from our claims team.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused, we have requested that you are contacted via email in order to arrange a time that we can make contact with you.
In order for us to finalise the claim, we would need to make telephone contact with you, but our claims department will arrange that with you via email. Please expect written communication from our claims team.
Kind Regards,
The First for Women Team.