Nothing first about this insurance

Last week Monday via your call centre because the app keeps kicking me out. I had to call so many times because I always got cut off and your agents don’t call back, and every time I got a new agent I had to start the process again. The last call I got cut off right at the end and when I called again I was told the claim has been registered but I did not receive any communication from your representatives. Again app kicks me out 🙃. Wednesday the assessors came to assess the fridge, no communication whatsoever from the person allocated to my claim. This morning I call to find out what is happening and I’m sent from pillar to post. I finally get hold of someone and she asks for my claim number which I don’t have because nothing was communicated, she searches for it while I’m on hold and when she comes back online she can’t hear me but I can hear her. In stead of calling me back she puts me on hold for over 30 minutes. I call back and I’m transferred to client services and not claims even after explaining what my call is for. Claims is take another 10 minutes to respond even though I was first in line. So I hung up. I contacted them via twitter/X and was told a representative will call me back as soon as possible. Which I didn’t and again still no feedback.

Today I got a call just before 9am and told the agent to call me back at 10:30 as I was going into a meeting. At 12 midday I called them to tell them to cancel the policy as it was useless to pay a service provider but they fail to communicate let alone making my effort to communicate with them difficult. I was told my policy will lapse end of the month because I had already paid for the month. I reminded them that they can always refund me as all other insurances do so there’s nothing special about them so they better refund my money as I have no ties to them anymore!

I received my cancellation letter but they have the audacity to call me to offer me life policy, to make matters worse they called a couple of times and all but one call kept hanging up every time I answer.