TJ
Taryn J

1 reviews | Active since May 2016

13 Sept 2017, 09:48

Not willing to assist

I have car insurance with you guys not sure for how long however in July I took out an extended warranty on my car offered by you guys... I wasn't initially going to take it but though that I might as well just in case. Yesterday my clutch wouldn't work so I called this morning and was told that the policy is only effective 30 days after the 1st premium was given. My clutch just packed up yesterday. I took out the policy on the 21 July and apparently the first installment went off on the 27 August so now I am not covered. I really need assistance I literally have 13 days before it kicks and no one will help!!!!!!! I have been a loyal client please help!

0
Replies (2)
1st for Women
1st for Women's reply13 Sept 2017, 09:53
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists attempted to contact you, without success and there were no room to leave a voice message.

We are really sorry to learn about your ordeal, we have asked urgent feedback from our Value Added team, in order to provide you with feedbdack.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply21 Sept 2017, 10:03
Official

Update:

We confirm that the Service Provider has been in contact with you and discussed the matter in details with you.

Kind Regards,
The First for Women Team.