SM
Sindy M
1 reviews | Active since Sept 2009
10 Mar 2021, 02:53
Not impressed at all
Very disappointed with FFW's lack of service. I have been trying to get feedback on a claim for over a month. I have used my own resources to contact the call centre on several occasions and have been promised to be called back for feedback by no less than 3 Consultants. Unfortunately this level of service seems to be common with FFW as it's not the first time. Really considering alternative insurance companies. It makes no sense to pay for a service that's not reliable when you need it.
Helpful (0)
Replies (7)0
Replies (7)
1st for Women's replyOfficial
10 Mar 2021, 10:20Hi Sindy,
We would like to apologise for the service you have received.
Please send us a private message with your policy number or ID number so we can follow up with the relevant team.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Please send us a private message with your policy number or ID number so we can follow up with the relevant team.
Kind Regards,
The 1st for Women Team
1st for Women's reply10 Mar 2021, 10:20
Official
Hi Sindy,
We would like to apologise for the service you have received.
Please send us a private message with your policy number or ID number so we can follow up with the relevant team.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Please send us a private message with your policy number or ID number so we can follow up with the relevant team.
Kind Regards,
The 1st for Women Team
SM
Sindy M's updateReviewer Update
10 Mar 2021, 11:55Please note I've sent numerous emails and requested to be called back via the online form, all to no avail. What difference is another email going to do? I would like a direct email or another form of contact. e have wasted so much airtime on your call centre, I have even been put on hold for almost an hour.
SM
Sindy M's update10 Mar 2021, 11:55
Reviewer Update
Please note I've sent numerous emails and requested to be called back via the online form, all to no avail. What difference is another email going to do? I would like a direct email or another form of contact. e have wasted so much airtime on your call centre, I have even been put on hold for almost an hour.
SM
Sindy M's updateReviewer Update
16 Mar 2021, 19:59Good day,
True to FFW service I have been accustomed to, yet again no response.
I obliged when asked to provide my details so follow up can be done - to date nothing has been done.
What is the point of paying for insurance if the service is not there? Honestly I will take this up with the Ombudsman; this is preposterous!!
True to FFW service I have been accustomed to, yet again no response.
I obliged when asked to provide my details so follow up can be done - to date nothing has been done.
What is the point of paying for insurance if the service is not there? Honestly I will take this up with the Ombudsman; this is preposterous!!
SM
Sindy M's update16 Mar 2021, 19:59
Reviewer Update
Good day,
True to FFW service I have been accustomed to, yet again no response.
I obliged when asked to provide my details so follow up can be done - to date nothing has been done.
What is the point of paying for insurance if the service is not there? Honestly I will take this up with the Ombudsman; this is preposterous!!
True to FFW service I have been accustomed to, yet again no response.
I obliged when asked to provide my details so follow up can be done - to date nothing has been done.
What is the point of paying for insurance if the service is not there? Honestly I will take this up with the Ombudsman; this is preposterous!!
1st for Women's replyOfficial
17 Mar 2021, 10:42Hi Sindy,
We have received your private message with your ID number, our team will be in contact with you.
Kind Regards,
The 1st for Women Team
We have received your private message with your ID number, our team will be in contact with you.
Kind Regards,
The 1st for Women Team
1st for Women's reply17 Mar 2021, 10:42
Official
Hi Sindy,
We have received your private message with your ID number, our team will be in contact with you.
Kind Regards,
The 1st for Women Team
We have received your private message with your ID number, our team will be in contact with you.
Kind Regards,
The 1st for Women Team
SM
Sindy M's updateReviewer Update
26 Mar 2021, 10:39This has seriously become a joke. Instead of getting feedback I am bombarded on a daily basis with an email advising I would be provided with a full response in the next 24-48 hours. When does the 48 hours end?
Definitely time to start looking for another insurance company
Definitely time to start looking for another insurance company
SM
Sindy M's update26 Mar 2021, 10:39
Reviewer Update
This has seriously become a joke. Instead of getting feedback I am bombarded on a daily basis with an email advising I would be provided with a full response in the next 24-48 hours. When does the 48 hours end?
Definitely time to start looking for another insurance company
Definitely time to start looking for another insurance company
1st for Women's replyOfficial
26 Mar 2021, 11:02Hi Sindy,
We will follow up with our team.
Kind Regards,
The 1st for Women Team
We will follow up with our team.
Kind Regards,
The 1st for Women Team
1st for Women's reply26 Mar 2021, 11:02
Official
Hi Sindy,
We will follow up with our team.
Kind Regards,
The 1st for Women Team
We will follow up with our team.
Kind Regards,
The 1st for Women Team
SM
Sindy M's updateReviewer Update
10 May 2021, 08:09Grateful the issue was finally resolved after some time.
SM
Sindy M's update10 May 2021, 08:09
Reviewer Update
Grateful the issue was finally resolved after some time.