Not honouring the promise

I logged a claim sometime in September 2018 and it was settled. What i was not happy with was the product given and i inform my insurance i even wrote an email 20 October 2018 i even made a call after a week and my insurance company never bothered to come back to me as promised. Good day,

I have a complaint to make. I logged a month ago and it was approved by my insurance. The service provider which was delivering my goods delivered them last Wednesday and goods were received by my husband. The issue or the matter is the replacement of the fridge I feel is a downgrade (specially on the freezer side) reason why I am saying that the previous fridge I have Defy DFF416 had a light, and an ice tray tubes holder. The replacement I have Defy DFF437 on the freezer side it does not have the light, ice tray tubes holder and one of the shelves below does not have a glass shelve. I did my homework by checking 3 different stores Defy437 and it does all those which the replacement fridge doesn’t have.

I have texted the sales lady from the service provider/supplier and she didn’t bother by responding to my text and I console myself by saying I do not have a policy with them I rather speak with my insurance. The fridge was new and it was in a box. My question is it a factory fault or what.

Also you can request the freezer side pictures of my fridge from Komu Digital.

I am expecting my insurance to resolve this matter as a matter of urgency.

Kind regards,

Vuyi Mayende ********** 480