Not honoring agreement

Hi All

I'm expressing my concern with one of my insurance companies for deducting on an earlier date and not per the date we agreed on, which leaves us paying R300 rand against the debit order of R69.88 that 1st for women deducted on the 25th instead of the 31st or the 1st as per our agreement. Below I Posted a copy of communication between myself and them and them about the same problem with a different policy. I am going to contact the Ombudsman as it is not the first time.

Good day, My deduction used to be 2 days after pay date, which is usually on the last day of the month. Since Nov/Dec your company has been deducting a week earlier. Can you please keep to the initial month-end deduction date, please?

Thank you

Racquel

On Tue, 19 Jan 2021 at 09:14, <***> wrote:

On Monday I spoke to one of your consultants because I received sms's repeatedly...

Kind regards

Mrs R L Rousseau-Geduld

We will deduct the above-mentioned amount from the ABSA Bank account, account number ending with **##.

Your policy number ######## as well as our short code FFW INS which is our deduction description, will appear on your bank statement when we debit your account.

You can be assured that we will not amend your bank account details without your consent.

Please be advised that FIRST FOR WOMEN INSURANCE COMPANY LTD will collect the premium on the selected deduction date. If this date falls on a Sunday or a public Holiday your premium will be deducted either the day before, or on the first working day thereafter.

Kindly note that you can download the First for Women app but clicking on the unique link: https://firstforwomen.page.link/6uDw

Should you require any further assistance, please feel free to contact us.

Regards

Puseletso Botomane

I am a representative acting under supervision of First for Women Insurance. I comply with the Fit and Proper requirements of honesty and integrity and I am working towards completing the competency requirement. I do however want to assure you that I am fully capable of assisting you.

The 1st for Women Team

Tel: ***| Website: www.firstforwomen.co.za