CE
Craig E

1 reviews | Active since Jun 2014

18 Jan 2018, 14:26

Not HAPPY

Incident happened last night so i booked the claim online, i get called this morning and the agent advises that he will transfer me to the person who will log the claim. I speak to the person and she logs some detail then advises me that some other guy will call me and ask for the rest of the details of the claim, the guy still has not called me.

Why do i have to go through four channels to log a claim which still is not done yet?

0
Replies (2)
1st for Women
1st for Women's reply18 Jan 2018, 14:28
Official

We acknowledge receipt of your complaint.

We will arrange that you are contacted as a matter of urgency.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply18 Jan 2018, 15:07
Official

Update:

We confirm that our claims team has been in contact with you.

Kind Regards,
The First for Women Team.