Not First for Women

I took out First for Women Insurance to cover my household contents. Within 3 months of moving, my place got ransacked. My expectation was that my insurance would cover me for this, however I was sadly mistaken. I have had nothing but hassles with First for Women Insurance. I got tossed around to three different agents within 3 weeks of the claim. Having had to repeat myself, I got questioned about the legitimacy of the burglary multiple times as if I were the ********. Having provided proof from the police and the complex security together with pictures from the burglary, I now am told that I need to provide proof of purchase on every single item that was ******. Having relocated from DBN, the receipts are almost impossible to find as most of these items are over 5 years old. Having explained this to all of the agents, and them reassuring me that I have all of the necessary documentation, I received a call today to say I will not be paid out unless I provide this proof. WHAT AM I PAYING PREMIUMS FOR? I have been given 30 days to provide this proof by the latest agent attending to my case or I will receive no pay out for the burglary. Absolutely furious!