Not as good as they seem

<p>I am very dissapointed with the service Ihave recieved and to think I specifically chose this insurer regardless of them not having the lower premium otrion. 2 weeks later and still being given a run around for a cellphone claim I just wonder how they handle bigger claims. Fisrtly the claims consultants keep telling me that I do not have cover for the month because their insurance is not paid in advance clearly they do not know their own terms and conditions as it clearly states that the premium is paid in advance. I am told that I need to pay a premium before they authorize my claim and I have already paid the consultants are obviously not properly trained. Luellen who was actually quite rude and refused to hand my call over to the mangaer told me that I should have paid a pro rata and his collegue Cythia says they do not work with pro rata rates . Clearly it shows that they both do not know their own product. The people dealing with the claim are rude which I think is a norm over there since I have dealt with 2 people with the same result. No communication from them whatsoever I had to keep calling them for updates from the get go . Ow by the way the claim is still not settled and I have not heard anything from Cythia I guess I need to keep calling them since this is how they operate</p> <p> </p> <p>This is disgusting from such a company that sells themselves so highly and I regret not reading all these reviews before taking cover with them as they have no sense of urgency whatsoever. The whole point of having insurance is to avoid being without your prized possession should the unforseen happen but obviously first for women does not think so.</p>