Not a happy client

Ive been with 1st for women for almost 10 yrs , this is basically my 2nd claim im putting in.13 June 22 i put it a claim for my tv that just went off and not going on again . Ive told them i dont want my tv fixed or opened as once its opened or repaired an appliance is never the same ...after numerous phone calls i was told i need a report which i had to pay R550 call out fee but they werent happy with the report .2nd report done again R550 call out fee for openining tv and checking the problem report sent again ..today 23 june 22 i must hear that isnt a good enough report they need to know more in detail as to what is the problem and im like why is it so difficult to just put the claim through as im without a tv for a week now and i dont want my tv repaired i want what im paying for is insurance on my household items