Not a happy client

The 18th Jan 24 i put it a claim for my gate motor and my sliding gate that was damged , 19th Jan an assesor came out to have a look , the same day i got a call the want to finalise the claim and pay me out which i sd no because they didnt get any quotes from our service provider , i sent the quotes 24th jan which they cant use because its not the same motor etc that is on my gate , ive been sending msgs on the app up until today 31st jan no reply .27th jan i got a call saying they paying me out what they initially said my husband sd uts not about the money we want our gate fixed send out the assesor let them fix the gate , they going to speak to whoever and get back to us .29th got a call they explained everything again i asked them to phone my husband to explain still no call , im sending emails , phoning , sending msgs on the app still no reply as to finalising the claim to pay out then just to sort my gate out