Nonsense insurance

To whom it may concern:

I have no idea what more to do to have my insurance to expedite my claim. My car has been eaten by rats and which has caused the car to misfire. I first took the car to KIA and they quoted me R40000 for a new engine harness and called my insurance in which they registered the claim and advised I take it an assessment which I did. Took my car for an assessment on the 27th of July 2018. When I got to the assessment at Auto Magic StrydomPark the assessor only took picture of the car outside n not tested the car. I advised her that I hope they had proper diagnosis of my car and they told me they would speak to my insurance. They gave me a turnaround time of 7-10 days and no one from my insurance came back to me. I called numerous times and was advised that the assessor hasn’t loaded their figures and it was a technical or problem. Jonathan who was assigned as the person handling my claim kept giving me wrong information on the 8th of August he advised that my claim cost R1700 and I was in disbelief and asked him will that stop the misfire on my car then he called the assessor only to advise me that it’s part of the costs. On the 10th two people claimed me that my claim was approved and I should pay and excess fee. I advised that that the assessor told me not to drive the car so we prevent it from causing more damage and it would have to be towed. Today it’s the 19th and I haven’t driven my car and I’m waiting for insurance to tow the car and fix it. When will this be done????