nonsense customer service and mislead clients

i called to report my phone lost on the 29 march ans i spoke to Sindiso Ntshangase who processed my claim and give me a number to call her back on as a direct number, when i called back i was told she is busy they will pass the message i called twice on the same monday she never called me back, on tuesday i went to busy a phone as i could not get hold of her, then she called me on wednesday to settle my clain, she did not even expalin to me how much i will get she just told me that my acess is 1200.00 , my phone was insured for 10000.00, she send me an email on thursdya to say that the money is being paid on my account, i got the money only on the 07 april and it was less than what i was supposed to get i got 7300.00 , is not for the 1st time i claim from 1st for women i have never experince thisnonsense service that i got, when i send the lady and email she keeps on ascking me questions she does not even bother to call and settle the matter, meyb is time for me tochange my insuace .