KR
Katlego R

1 reviews | Active since Apr 2022

30 Nov 2023, 17:08

No transparency, bad customer service

The day I opened the insurance, I informed the lady my car is Grey, she intentionally placed white so the insurance looks cheaper, after the inspection on their application the application still indicated incomplete inspection, I informed them I do not have the option to include my car track certificate and I had to send it through email with no confirmation of receipt. It took them weeks to send me policy documents, my policy documents arrived with different excesses, there was no transparency when I opened the insurance. I had to call twice for my car colour to be changed, I even called to ask for my policy documents, I called again to enquire about the different excesses.

Cancelation of the insurance was a problem, I got asked what's my current insurer so they can send cancelation letters to the insurer, I'm not a child I don't owe you an explanation. They speak ill about other insurers, a very arrogant person canceled my insurance. What a disappointment, imagine the stress I went through the unnecessary stress. They don't put women first.

Eeee that lady bul**** me to keep the insurance.

0
Replies (1)
1st for Women
1st for Women's reply30 Nov 2023, 18:47
Official
Hello Katlego,
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards, 
First For Women